Getting started
Account setup, workspace basics, and your first shipment.
- Invite teammates and roles
- Connect your first sales channel
- Verify ship-from addresses
We're here to help
Browse guides for Shipmexi shipping software—from first label to advanced automation. Structured like leading ecommerce fulfillment help centers, organized by how you actually work.
Tip: use your browser find (Ctrl+F / ⌘F) on this page, or jump from popular topics below.
Browse help guides
Pick a category to scroll to detailed topics—similar to how major shipping platforms split workflow guides, integrations, and troubleshooting.
Shipping & labels
Packages, services, insurance, and batch fulfillment.
- Configure package weight & dimensions
- Use rate shopping across carriers
- Batch print and manifest
Integrations
Stores, marketplaces, carriers, and webhooks.
- OAuth and reconnecting channels
- Inventory and order sync cadence
- BYO carrier accounts
Account & billing
Subscriptions, invoices, and security.
- Upgrade plans or shipment tiers
- Payment methods on file
- SSO and password resets
Tracking & delivery
Statuses, buyer notifications, and proof of delivery.
- Tracking events and delays
- Branded tracking pages
- Claims and carrier disputes
Troubleshooting
Errors, voids, reprints, and diagnostic checks.
- Label validation failures
- Address correction workflow
- When to contact carrier vs Shipmexi
Popular guides
Short answers merchants search for most often.
Configure a shipment before you buy a label
Open an order, confirm ship-from and ship-to, package type, weight, and dimensions. Use Shipmexi rate shopping to compare eligible services side by side before purchasing postage.
Read related topics →Keep marketplace tracking in sync
After you generate a label, Shipmexi can push carrier and tracking details back to supported channels so buyers see accurate delivery timelines and your seller metrics stay healthy.
Read related topics →Reconnect a store after a password or token change
Most integration issues after updates are resolved by re-authorizing the channel in Integrations, then running a manual sync. Allow a few minutes for backlog orders to import.
Read related topics →
Frequently asked questions
Does Shipmexi replace my carrier account?▼
Shipmexi works with platform rates and your own negotiated carrier accounts where supported. Postage is billed according to your carrier or billing setup—your subscription covers the software features.
Why are rates different from the carrier website?▼
Quotes reflect package inputs, service eligibility, discounts, surcharges, and account type. Small differences in weight, dimensions, or residential delivery flags will change the price.
How fast does order sync run?▼
Connected channels sync on a schedule and when you trigger a refresh. Peak traffic can add short delays; check the integration status page before opening a ticket.
Where do I get API credentials?▼
Developers can generate keys from the Shipmexi dashboard API section. Rotate keys if they are exposed and review rate limits for your plan tier on the pricing page.
Can't find what you need?
Contact Shipmexi support with your store name, order or shipment ID, and screenshots of any error messages—we'll route you to the right specialist.